Insurance Claim Reporting – Melbourne Flood Emergency
We Specialise in Insurance Claim Support
Melbourne Flood Emergency’s insurance claim assistance kicks in where you have made a home/contents claim for a water or mould damage event.
MFE staff understand that water ingress may be a very unwelcome interruption to your routine. It can also be very bad for your blood pressure to lodge the initial claim.
The procedures differ from company to company. In fact, your insurance company’s advice and instructions may depend on the call centre staff’s level of expertise.
What Makes Us The Best Choice?
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We Will Send a Technician to You Within Hours. The Speed of Our Response Makes a Difference.
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Melbourne Flood Emergency Staff are Independent. Get Expert Advice Without Bias.
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Our Claims Feedback Will be Based on Scientific Data.
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MFE Works With All Major Insurance Companies. All We Need is Your Insurance Details and Our Restorers Will Start the Process.
We are Independent Water Damage Restorers
It is worth noting that we do not have a contractual relationship with any Australian insurance companies. This allows us to complete restoration work according to IICRC guidelines.
Some home and contents insurers will coerce their subcontractors into following certain restoration procedures. It is, quite often, about saving money by limiting the final claim payout.
We work for you. This means our work will be done in your best interest and as fair as possible. You will be party to the entire communication process from start to finish.
Choose Your Own Flood Damage Restorer
FACT CHECK:
Home owners are able to choose the company who does the water damage restoration.
Despite the insurance company’s advice, you are allowed to choose your own restorer. In fact, it may be better to choose a water damage restoration expert instead of waiting for their insurance approved subcontractor.
Our Experience Matters
Melbourne Flood Emergency staff are experts in insurance claim reporting. We know what is required.
Each claim requires comprehensive reporting. Our professional input will greatly assist the claims resolution process. You do not want to be in limbo because poor information is hindering the insurance company’s decision making.
This is why our initial inspection process may seem over the top. This attention to detail is required to get the overall reporting up to a professional quality level.
Insurance Claim Advice Can Vary
FACT CHECK:
You do not have to delay mitigation work if you have not yet made a claim.
The quicker the water damage restoration process starts, the better. Unattended water will damage even more of your home and contents over time.
Call Melbourne Flood Emergency Today!
The 3 Different Types of Water Damage
Correct identification of your water ingress is critical. Our staff are always available to advise you on these matters.
CLEAN WATER DAMAGE
This is the easiest type of water damage for us to deal with. We use moisture meters and thermal imaging to get an accurate idea of the extent of your water ingress.
Professional inspection will show you the true damage.
Contaminated water may pose a health threat to you and your family. Making sure the water is clean helps us complete the appropriate workplace safety assessment.
GREY WATER DAMAGE
The classification of this water damage class is perhaps the most complicated. The water can initially be quite clean.
Our technicians will look at factors to determine the water classification.
As the days go by the contamination will increase to the level where it is classed as black water instead of grey.
BLACK WATER DAMAGE
This is the most severe type of water damage. It causes significant damage to contents and structures. Most of the damage cannot be restored.
This level of water damage is best left to the professionals.
Black water can have a distinct odour. There are quite often visual markers present, thus making correct classification easy.
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